Didn't find your answer?

Please provide the following information:

1) Describe the issue you are experiencing in detail and attach screenshots if needed. If possible, specify when the error occured exactly.

2) Attach your Daedalus logs:

  • Go to C:\Users\"username"\AppData\Roaming\Daedalus\Logs
  • Archive 'pub' folder
  • Open the Finder
  • Go to the Menu Bar and open the "Go" menu
  • Select "Go to Folder..."
  • Enter the following path (for the standard installation): ~/Library/Application Support/Daedalus/Logs
  • Archive 'pub' folder

Warning: Do not send sensitive information such as your redemption key. IOHK will never ask you for such information.

Click Here for Email Support